首页
登录
职称英语
High-quality customer service is preached(宣扬)by many, but actually keeping c
High-quality customer service is preached(宣扬)by many, but actually keeping c
游客
2023-10-18
13
管理
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers. [br] 【C6】
选项
答案
conducted
解析
转载请注明原文地址:https://www.tihaiku.com/zcyy/3108060.html
相关试题推荐
Theshopassistantwasstraightwithhiscustomers.Ifanarticlewasof________
Thetransmissionscreenshowsthepicturethatisactually________.A、intheair
ActuallyIboughtmycarquiteawhilebeforeyouboughtyours,butyoursseems
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Thereseemstobealarge______betweenpeopleemployedinserviceindustriesand
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
Supposeyouarenotsatisfiedwiththefood,serviceandenvironmentinthecant
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
Salesclerkstakeabreakwhencustomersarewaitingisthethingthat______.A、ge
Customer:I’mgoingtoholdafarewellpartyforsomefriends.I’dliketobook
随机试题
[originaltext]Whatdoyouliketodoinyoursparetime?[/originaltext]A、Yes,I
Hadhearrivedearlier,hecould(catch)______thetrain.havecaught本句时表示与过去相反的
[originaltext][20]Thereisnodoubtthatadults,andevenhighlyeducatedadul
急性重型肝炎、急性磷中毒和白血病患者尿中易见的结晶是A.草酸钙结晶 B.亮氨酸
诊断淋菌性尿道炎的最常用的检查方法是A.尿道分泌物做普通培养 B.PCR找淋球
如图所示,M、N和P是以MN为直径的半圆弧上的三点,O点为半圆弧的圆心,∠MOP
下列各项中,不属于苏子降气汤组成药物的是A.前胡、甘草 B.生姜、苏叶 C.
加强人口与计划生育的法制建设,建立( )的管理机制。A:依法管理 B:村(居
影响集团组织结构变化的外在因素是共同的,主要有()、产业组织政策和反垄断法。A.
荨麻疹表现皮肤成片风团瘙痒,发无定处,此起彼伏是哪一邪气所致A.寒 B.湿
最新回复
(
0
)