2. 职称英语
  3. [originaltext]W: Customer Service Center. What can I do for you? M: I’m callin

[originaltext]W: Customer Service Center. What can I do for you? M: I’m callin

游客2023-09-24  48
问题  
W: Customer Service Center. What can I do for you?
M: I’m calling to inquire about the delivery of the sports shoes we ordered.
W: May I know your order number?
M: It is 5116.
W: I’m very sorry. The delivery is delayed due to bad Weather.
M: That’s too bad. When can we receive the goods?
W: I’m afraid you may have to wait for a few more days.
M: You are telling me to wait? We are suffering a loss every day.
W: Don’t worry. We can offer you another five percent discount.
M: That sounds fine. Please arrange our order as soon as possible.
W: We will. Sorry again.
9. What has happened to the order of the sports shoes?
10. What suggestion does the woman make to solve the problem?
选项 A、Giving an additional discount.
B、Renewing the contract.
C、Sending the goods by air.
D、Paying for the delivery.
答案 A
解析 事实细节题。对话中，女士表示男士恐怕需要再等几天才能收到货物，男士表示了不满后，女士表示可以再给他们5％的折扣。由此可见，女士解决问题的方法是给予额外的折扣。同时可以排除B)“更新合同”、C)“空运货物”和D)“支付运费”。
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