2. 职称英语
  3. [originaltext]W: Hello, Customer Service! Can I help you? M: Yes.(9) There see

[originaltext]W: Hello, Customer Service! Can I help you? M: Yes.(9) There see

游客2023-09-20  39
问题  
W: Hello, Customer Service! Can I help you?
M: Yes.(9) There seems to be something wrong with my electricity bill.
W: I’m sorry. Can you tell me your account number?
M: Certainly. It’s 66767.
W: 66767, Mr. Smith?
M: Yes.
W: What’s the problem?
M: I think I have been charged too much last month.
W: Why do you think so?
M:(10) We have been away on vacation for two weeks, but the bill is double that of the previous month.
W: Let me have a check. And I’ll see what I can do.
9. What does the man complain about?
10. Why does the man think he has been charged too much?
选项 A、His water bill.
B、His gas bill.
C、His phone bill.
D、His electricity bill.
答案 D
解析 信息明示题。对话中，接通客户服务的电话后，男士说电费数额有问题，女士随后询问男士账户号码，并进一步询问具体问题，由此可知，男士所抱怨的问题是电费，所以D)“他的电费”为本题的答案。A)“他的水费”、B)“他的燃气费”和C)“他的电话费”在对话中均未提及，可以排除。
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