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A difficult or abusive boss can poison the best of jobs. But you are not pow

游客2023-07-29  54
问题     A difficult or abusive boss can poison the best of jobs. But you are not powerless; before you even consider quitting, try the boss-taming strategies below.
    Change your own habits Few people are randomly violent. They blow up on particular occasions over particular 【S1】______ . Track your boss’s patterns, and then eliminate the triggers (激发诱因) within your control. For example, if he shouts at you when you arrive just five minutes 【S2】______ to work, avoid being late again next time. If one of your coworkers seems able to manage your boss’s moods 【S3】______ ask him what you could be doing more effectively, then 【S4】______ a few of his moves.
    Stay cool under fire Respond to the content of your boss’s long angry speech, not the insults. 【S5】______ you do, don’t cower (畏缩) or apologize. Some people get off on brutalizing (使变得蛮横无理) others, and passivity makes you a target. 【S6】______ confidently; say "I’d like to put together a report that will satisfy you. Let’s discuss how I can make that happen."
    Use constructive confrontation Your boss may be more willing to change his 【S7】______ than you think. Some managers don’t realize how much their words or actions upset others. Tell him how his outbursts make you feel. Say, for example, when you call me names and criticize my work in meetings, I feel discouraged. Please address me 【S8】______ and take me aside to discuss criticisms in private.
    Appeal to a higher authority If your boss becomes intolerably abusive, you may have to go above his head to your 【S9】______ department or senior manager. But before you take this course, cautiously ask coworkers if they’ve had such experiences in the past. Ideally, they will back you up and permit you to mention their names when you make your 【S10】______ . That way, you can bring a pattern of behavior to management’s attention.

A) late             B) respond            C) issues           D) personal
E) charges          F) whatever           G) behavior         H) response
I) borrow           J) attend             K) personnel        L) quote
M) skillfully       N) respectfully       O) accidents [br] 【S9】
选项
答案 K
解析 根据句意分析，此处应是“人事部门”，因为该部门负责人员的管理。
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