[originaltext]M: Hello, International Airlines, reservations.W: Hello. I’m ca

M: Hello, International Airlines, reservations.
W: Hello.  I’m calling to reconfirm my flight to London on Monday.
M: Your name, please?
W: Lydia Fletcher.
M: One moment, please. Yes, Mrs. Fletcher, your economy class seat has been reconfirmed.
W: And my connecting flight to Helsinki?
M: According to my monitor, that hasn’t yet been confirmed on Air Scandia.
W: Oh, why is that? I made these reservations last week.
M: There have been some computer problems in the last few days, but these are being cleared up now.
W: It’s vital that I make that connection.  What do you suggest I do?
M: Don’t worry, Mrs. Fletcher. I have your telephone number here. As soon as the information comes through, I will personally call you back.
W: That’s very kind of you. Thank you very much.
M: It’s my pleasure.  And thank you for flying International Airlines.