首页
登录
职称英语
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
游客
2023-07-23
16
管理
问题
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman. Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.
A)disclosed B)exposed C)settling
D)setting E)opened F)scheduled
G)retained H)retrained I)restrained
J)graceless K)campaign L)outnumbers
M)revenge N)caught O)departing [br] 【S2】
选项
答案
D
解析
原文中后面的宾语standard 需要一个与之匹配的动词,来表示制订一套新的服务标准。set a new standard 为一固定词组,符合本题的要求。
转载请注明原文地址:https://www.tihaiku.com/zcyy/2863484.html
相关试题推荐
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
[originaltext]Inrecentyears,manyAmericansofvariousageshavebecomei
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
随机试题
DoParentsInvadeChildren’sPrivacyWhenTheyPostPhotosOnline?[A]
Youshouldspendabout20minutesonQuestions1-13,whicharebasedonReading
WearenotyetnearHudsonBay.Wehavetogotothenorthfar.A、tothefarther
Munich’sfirst"Oktoberfest"everwasheldin1810tocelebratearoyalwedd
[originaltext]Thereisnodoubtthatadults,andevenhighlyeducatedadult
袋中有10个大小相等的球,其中6个红球4个白球,随机抽取2次,每次取1个,定义两
金融资产管理公司的功能定位包括()A.不良资产管理和处置市场的培育者 B
某房地产开发公司拟选择一家物业服务企业,对其投资建设的某高档住宅区进行前期物业管
关于破产案件受理后、破产宣告前的程序转换,下列哪一表述是正确的?A:如为债务人申
A.生物膜为类脂双分子层,脂溶性药物可以溶于脂质膜中,容易穿透细胞膜 B.细胞
最新回复
(
0
)