[originaltext]W: Is this the complaint department? I’d like to speak to the bos

W: Is this the complaint department? I’d like to speak to the boss.
M: If you will hold the phone, Madam, I’ll get Mr. Smith.
Q: What is Mr. Smith’s position?

W: Three out of four critics blamed the director for the failure of that musical.
M: That’s one of the problems of being a director. You get blamed for every fault.
Q: What had happened to the musical being discussed?