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[originaltext] A couple of months ago, I went to a department store to buy a
[originaltext] A couple of months ago, I went to a department store to buy a
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2023-07-04
16
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问题
A couple of months ago, I went to a department store to buy a few things for the house. I needed a set of curtains for the living room, two table lamps, a rug and several cushions.[16]I asked them to deliver the things as soon as possible, but they said that they were unable to send them out until 20 days later. After about 3 weeks, I received only the curtains and table lamps. I was a little disappointed when I didn’t receive all the items 1 had bought. But nevertheless, I was eager to see what the curtains and lamps looked like. I first opened the package with the curtains. I had bought a lovely light blue, and instead they had sent me a horrible dark purple. Well, you can just imagine how angry I was. Then I opened the boxes with the lamps. They were exactly what I’d ordered. But one of the lamp shades was damaged. The next thing I did was to telephone them to complain. They promised to come and pick them up immediately and also to replace them with the correct order.[18]It has been two weeks since my complaint. They have neither picked up the wrong items nor sent me the rest of my order.
16. When did the woman want the store to deliver the items?
17. What was the woman’s reaction when she saw the items they had delivered?
18. What happened in the end?
选项
A、Her complaint was ignored.
B、The store sent her the correct order.
C、The store apologised for their mistake.
D、The store picked up the wrong items.
答案
A
解析
细节题。短文结尾处说话者提到,距离她打电话抱怨两周过去了(It hasbeen two weeks since my complaint),商家既没有来取送错的东西也没有把余下的东西寄给我(neither…nor…),可见女士的抱怨被忽略了,故答案为A)。
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