首页
登录
职称英语
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller, is the number of complaints increasing or decreasi
游客
2023-06-28
6
管理
问题
W: Mr. Hiller, is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’t think so. It’s probably due to the poor economic situation Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 per cent of the complaints about travel agencies are justified. In other areas, investigation of about 50 per cent of the complaints reveals some kind of business malpractice, but overall about 30 per cent of the complaints are due to misunderstandings on the part of the consumer: the rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you, Mr. Hiller.
M: My pleasure.
12 Why did the number of complaints decrease last year according to the man?
13 What do customers complain about most often?
14 What does the man say about complaints about travel agency?
15 How long does it take the man to complete an investigation of a complaint?
选项
A、Electrical appliances.
B、Travel agencies.
C、Photographic and sound equipment.
D、Clothing.
答案
A
解析
女士问客户投诉最多的是什么,男士直接回答说是电器,故选A。
转载请注明原文地址:https://www.tihaiku.com/zcyy/2789530.html
相关试题推荐
[originaltext](22)Afewdegreescanmakeabigdifferencewhenitcomesto
[originaltext](22)Afewdegreescanmakeabigdifferencewhenitcomesto
[originaltext](22)Afewdegreescanmakeabigdifferencewhenitcomesto
[originaltext]Acommonchallengeformanyteachersiskeepingtheirstudent
[originaltext]Acommonchallengeformanyteachersiskeepingtheirstudent
[originaltext](16)Itiswhatfaileddietershavelongsuspected:Fatpeopl
[originaltext]W:(12)Howisyourhousehuntinggoing?M:Notverywell.Ihaven’
[originaltext]W:(12)Howisyourhousehuntinggoing?M:Notverywell.Ihaven’
[originaltext]W:Doyouthinkfamilieshavechangedmuchinthelast50years?
[originaltext]AdeafandblindwomanfromAustraliahasbecomethefirstpe
随机试题
[audioFiles]audio_eusm_j01_001(20099)[/audioFiles]A、Shehasn’tcalledthetrave
[originaltext]M:Weren’ttheresupposedtobeabout40peopleenrolledinthec
Traditionally,universitieshavecarriedouttwomainactivities:researcha
根据《普通高等学校辅导员队伍建设规定》,下列说法正确的有:()A.辅导员是开展
下列选项中不属于发包人应按照合同约定通过监理机构向承包人提供测量资料的是( )
“洛可可”建筑风格是继何者之后出现的?()A.意大利文艺复兴建筑 B.法国
根据《中华人民共和国政府采购法》,( )应作为政府采购的主要方式。A.公开招标
具有复活胆碱酯酶作用的药物是A.阿托品B.山莨菪碱C.新斯的明D.有机磷酸酯类E
美国西部人爱喝味道较浓的咖啡,东部人爱喝味道清淡的咖啡,通用食品公司因而在两地推
D
最新回复
(
0
)