2. 职称英语
  3. Have you ever used email to apologize to a colleague? Delivered a【C1】______t

Have you ever used email to apologize to a colleague? Delivered a【C1】______t

游客2023-06-22  41
问题     Have you ever used email to apologize to a colleague? Delivered a【C1】______to a subordinate (下属) with a voice-mail message? Flown by plane across the country just to deliver important news in person? The various communication options at our fingertips today can be good for【C2】______and productivity—and at the same time very troublesome. With so many ways to communicate, how should a manager choose the one that’ s best—【C3】______when the message to be delivered is bad or unwelcome news for the recipient? We’ ve【C4】______business communication consultants and etiquette (礼仪) experts to come up with the following guidelines for【C5】______using the alternative ways of delivering difficult messages.
    First of all, choose how personal you want to be. A face-to-face communication is the most【C6】______Other choices, in descending order of personalization, are: a real-time phone call, a voice-mail message, a handwritten note, a typewritten letter, and the most【C7】______is email. Some of these may change order according to the【C8】______situation or your own preferences: for example, a handwritten note might seem more personal than voice-mail. How do you decide on the best choice for the difficult message you’ve got to deliver? "My【C9】______concern is: How can I soften or civilize this message?" says etiquette expert Dana Casperson. " So when I apologize, I usually choose in-person first, or a phone conversation as my top alternative, and maybe a handwritten note next. Apologizing by email is something I now totally【C10】______"
A) avoid I) reward
B) convenience J) silent
C) effectively K) specific
D) escape L) surveyed
E) intimate M) unfriendly
F) particularly N) warning
G) primary O) witnessed
H) prompt [br] 【C7】
选项
答案 M
解析 空格前为最高级the most，空格后是be动词，因此空格处应填入形容词，与the most一起作主语。根据上文“面对面交流是最亲密的方式”，以及后文“按关系亲疏程度降序排列”，可以推断，此处形容词的意思应与intimate的意思相反，备选项中只有unfriendly(不友好的，不友善的)符合句意，故答案为M。
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