[originaltext]W: Hello. How can I help you today?M: Hello. I’d like some infor

W: Hello. How can I help you today?
M: Hello. I’d like some information on the telephone banking services offered by your bank.
W: Certainly. Where did you open your account?
M: At the High Street Branch.
W: What would you like to know?
M: How do I sign up?
W: Just let me know. I’ll sign you up immediately.
M: Can you tell me how the telephone banking services work?
W: You can do all your day-to-day banking over the telephone, 24 hours a day.
M: That’s great. How do I access my account?
W: Just call the bank, key in your PIN number and listen to the menu of options available.
M: How do I choose the option I want?
W: Just press the number for the service stated by the recording.
M: What kind of things can I do?
W: You can check your balance, pay bills, order a statement or even transfer money to another
bank. M: That’s fantastic! Can I trade stocks and bonds? W: I’m afraid you will have to have a special account for that. M: What about getting help if I have any problems?
W: There’s an automated answering machine and staff are available 9 to 5 seven days a week. M: It all sounds very good to me. I’d like to sign up. W: Alright, can you answer a few questions please? M: Certainly. . .
Question No. 11 What might be the relationship between the two speakers?
Question No. 12 What does the man want to do?
Question No. 13 Which of the following is the man not able to do with telephone banking?
Question No. 14 When can a customer get help from staff on the phone?