首页
登录
职称英语
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
游客
2023-07-23
17
管理
问题
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman. Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.
A)disclosed B)exposed C)settling
D)setting E)opened F)scheduled
G)retained H)retrained I)restrained
J)graceless K)campaign L)outnumbers
M)revenge N)caught O)departing [br] 【S9】
选项
答案
H
解析
retain,retrain,restrain 三个词的词形相似,retain意为“保持,保留”;retrain意为“重新教育,再教育”;restrain 意为“抑制,制止”。原文的含义是对雇员进行再培训,所以应该选择retrain。
转载请注明原文地址:https://www.tihaiku.com/zcyy/2863491.html
相关试题推荐
Recently,astudentusedhisPersonalDigitalAssistant(PDA)tofilmafema
TheSupremeCourt’srecentdecisionallowingregionalinterstatebankshasd
TheSupremeCourt’srecentdecisionallowingregionalinterstatebankshasd
TheSupremeCourt’srecentdecisionallowingregionalinterstatebankshasd
TheSupremeCourt’srecentdecisionallowingregionalinterstatebankshasd
[originaltext]Auniversityprofessorrecentlymadeseveralexperimentswith
[originaltext]Auniversityprofessorrecentlymadeseveralexperimentswith
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
[originaltext]Inrecentyears,manyAmericansofvariousageshavebecomei
[originaltext]Inrecentyears,manyAmericansofvariousageshavebecomei
随机试题
Modernmass-productionmethodslowerthecostofmakinggoods,andthusgive
Somepeoplesaythetraditionalcalendarof180daysnolongermeetsthenee
Surprisinglyenough,noneofthemshowedanysignoffear令人惊讶的是,他们全都没有表现出丝毫恐惧。
Educationalphilosophyhaschangedagreatdealinthe50yearssinceIwas
A.口腔行使各种功能运动时,基牙及支持组织不发生下沉、松动、移位等 B.基牙牙
男,78岁。反复上腹胀、上腹部不适20年。胃镜检查:胃角切迹可见直径0.3cm溃
治疗支饮脾肾阳虚证宜选用A.柴枳半夏汤 B.香附旋覆花汤 C.小青龙汤 D
哥伦比亚大学的心理学教授罗伯特海尔曾经做过实验,喜欢虐待、生性残忍的人在辨识富
政府采购采用邀请招标方式采购的,应当在_指定的政府采购信息媒体发布资格预审公告
男,4个月,体重5kg。腹泻3天,每日7~8次,蛋花汤样、无腥臭,奶后呕吐2次。
最新回复
(
0
)