首页
登录
职称英语
[originaltext]W: Good morning. I purchased a computer from your company last mo
[originaltext]W: Good morning. I purchased a computer from your company last mo
游客
2023-06-28
18
管理
问题
W: Good morning. I purchased a computer from your company last month. Unfortunately, I’m not satisfied with my new computer. I’m having a lot of problems.
M: What seems to be the problem?
W: I’m having problems with my Internet connection.
M: Did you read the instructions that came with the computer?
W: Well, yes. But the troubleshooting section was no help.
M: What happened exactly?
W: Well, the Internet connection didn’t work. I think the modem was broken. I’d like a replacement.
M: How were you using the computer when you tried to connect to the Internet?
W: I was trying to connect to the Internet! What kind of question is that!
M: I understand you’re upset, Madam. I’m just trying to understand the problem. I’m afraid it’s not our policy to replace computers because of misusage.
W: I bought this computer with the software pre-loaded. I haven’t touched anything.
M: We’re sorry that you’ve had a problem with this computer. Could you bring in your computer? I promise you, we’ll check the settings and get back to you immediately.
W: OK, that will work for me.
M: Is there anything else I need to know about this that I haven’t thought to ask?
W: No, I’d just like to be able to use my computer to connect to the Internet.
M: We’ll do our best to get your computer working as soon as possible.
Questions 12 to 15 are based on the conversation you have just heard.
12. What exactly was the problem with the computer according to the woman?
13. What was the woman asking for at first?
14. Why did the man ask the woman how she used the computer?
15. How was the complaint settled finally?
选项
A、The modem was broken.
B、The computer couldn’t start properly.
C、The Internet connection didnt work.
D、The instruction book was of no help.
答案
C
解析
转载请注明原文地址:https://www.tihaiku.com/zcyy/2789812.html
相关试题推荐
[originaltext]Somepeoplethoughtbabieswerenotabletolearnthingsunti
[originaltext]M:HiTracy!Whatdoyouthinkofourclassonchildren’sliterat
[originaltext]W:Sowheredoyouthinkweshouldgofordinnerthisanniversary
[originaltext]W:Sowheredoyouthinkweshouldgofordinnerthisanniversary
[originaltext]W:Sowheredoyouthinkweshouldgofordinnerthisanniversary
[originaltext]TheofficialOlympiccheerleadersarealotdifferentthanwh
[originaltext]TheofficialOlympiccheerleadersarealotdifferentthanwh
[originaltext]MostofthemainoppositionpartiesinSudanarewithdrawing
[originaltext]MostofthemainoppositionpartiesinSudanarewithdrawing
[originaltext]TherearethreegroupsofEnglishlearners:beginners,interm
随机试题
EARTH’SENERGYCYCLE(1)To
[originaltext]W:Tony,wouldyouliketogoswimmingwithus?M:Thanks,buti
医疗保险市场
下面哪一项不属于城镇污水排水系统的主要组成部分?()A.室内卫生设备 B.
关于数据模型的说法错误的是()。A.数据模型主要有两大类,分别是概念数据模型(实
A.先天性甲状腺功能减低症 B.苯丙酮尿症 C.两者均有 D.两者均无智力
成人胸外心脏按压部位正确的是A.胸骨中段 B.胸骨下段 C.胸骨角 D.胸
甲公司对外币业务采用即期汇率的近似汇率折算,假定业务发生当月1日的市场汇率为即期
女性18岁,因下腹部隐痛月余就诊,低热腹泻,贫血外观,右下腹触及肿块,压痛明显,
(2013年真题)监理单位的主要安全责任之一是()。A.组织专家论证,审查深基
最新回复
(
0
)